Thread: Retrieve a Lost PayPal Order

Hi,

We've been running our cart for the last couple of years with PayPalExpress and had no problems. However, we just noticed today (April 5) that an order placed on April 1 through PayPal never made it back to Storefront. I spoke with the customer and he informed me that he went to PayPal, authorized the payment, and upon being returned to our site was asked again for a payment method. He tried going through PayPal again (he was a very patient customer), and whilst in PayPal saw that the funds had already been withdrawn. Not wanting to be charged twice, he exited out of his browser.

We've received the payment, but his order never became a full order, and as such, we can't process it in our ERP. Is there a method by which I (as a site administrator) can retrieve this lost order and make it into a true and complete order?

Thanks to the forums I know now how to prevent this from happening again (PayPal.UseInstantNotifications = True), but I'd really like to fix this guy's order now. Any ideas?

Thanks!

-Dave-

Is anything showing in the Failed Transactions log?

Presumably your customer successfully registered, which means that what he ordered should be identifiable in the ShoppingCart table under their CustomerID. You could then use the 'AdminImpersonationPassword' appconfig and login as your customer and checkout using 'Order Now & Pay Later'.

Interesting - I don't have 'AdminImpersonationPassword' is there any documentation?


TTFN

BFG

I used your lovely search engine and there doesn't appear to be. Don't you just love un-dcoumented features!

So did I :-) ...

Can you give me the basics - is it like a master password that will work for every account?


TTFN

BFG

line 131 from signin.aspx v8.0.1.2

Code:

if (PasswordField.Length > 0 && PasswordField == AppLogic.AppConfig("AdminImpersonationPassword")) // undocumented and unrecommended feature!!

Allows you to use the customer email address with a password from AppConfig to sign in!

Thanks everyone for responding. It's much appreciated.

deanfp - Nothing's showing in the failed transaction log, but when I look at the SQL backend, I see his order in the ShoppingCart table.

esedirect & BFG 9000 - I too can't seem to find any AppConfig called "AdminImpersonationPassword". I do have the ability to create a phone order entry, but I don't seem to have any ability to checkout using "Order Now & Pay Later".

Based on the latest entry though, it seems I should create the AdminImpersonationPassword AppConfig and use that. But I would still need to be able to defer payment somehow. I'm using the 7.1 cart incidentally, so that feature may not be available, right?

Thanks!

-Dave-

Don't know whether it works in 7. You'll have to look at the signin.aspx.cs source for it. The AppConfig.AdminImpersonationPassword doesn't exist 'out-of-the-box' as far as I know.

"Order Now & Pay Later" is the equivalent of "Purchase Order" as an entry in AppConfig.PaymentMethods - again, not sure for v7.