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Thread: Is Free Shipping being charged

  1. 04-01-2011, 12:46 PM #1
    MudDiver is offline Member
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    May 2009
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    Default Is Free Shipping being charged

    Ok, what we have done is offer free shipping on our website for all of our products and what we did was change the bit on each variant to Is Free Shipping to Yes. Now what is happening is that every product does get free shipping UNLESS you order one of the 8 products on our site that is charged shipping then it adds a shipping rate for the free item . This is a problem, any solutions other than rewriting all of the shipping routines, I am trying to avoid that.

    Thanks.
    Jason Giles
    IT Manager / Web Services
    WTS Media
    www.wtsmedia.com
  2. 04-05-2011, 10:37 AM #2
    AspDotNetStorefront Staff - Erik is offline Senior Member
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    What storefront edition and version are you running?
    Erik Sutton
    AspDotNetStorefront Technical Support
  3. 04-05-2011, 11:05 AM #3
    MudDiver is offline Member
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    Version 8. To solve this problem we had to turn off Real Time Shipping and enter fixed shipping rates. Not exactly what we wanted but it works.
    Jason Giles
    IT Manager / Web Services
    WTS Media
    www.wtsmedia.com
  4. 04-05-2011, 11:22 AM #4
    AspDotNetStorefront Staff - Erik is offline Senior Member
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    This issue is caused by having the AppConfig: FreeShippingAllowsRateSelection set to TRUE

    Set this to FALSE and it should function normally.
    Erik Sutton
    AspDotNetStorefront Technical Support
  5. 04-05-2011, 12:05 PM #5
    MudDiver is offline Member
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    Default

    The problem there though is that if a customer selects next day air the free shipping items still get free shipping, which we don't want, we only want them to have UPS Ground as the free shipping option. Good suggestion though and it worked great until I discovered the next day air thing.

    Thanks,
    Jason Giles
    IT Manager / Web Services
    WTS Media
    www.wtsmedia.com