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Thread: REPOST: Shipping Methods not offered to all customers. How to fix...

  1. 02-02-2011, 09:47 AM #1
    Groove is offline Junior Member
    Join Date
    Feb 2007
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    19

    Default REPOST: Shipping Methods not offered to all customers. How to fix...

    Hello all. I have ML8 running our web site (www.JustDrumsOnline.com). A customer emailed me stating that they only get the option of FedEx 2nd Day shipping when checking out and not Ground.

    Yet when I log in (as Admin), I get both options....bot Ground and 2nd Day. How strange.

    I went into Configuration >> Shipping >> Shipping Methods and made sure all 50 States were selected to use this Ground option. They were. Yet, when I log in as the customer (from TX), I see what he describes. He can only select 2nd Day.

    How strange. Any suggestions?
  2. 04-08-2011, 01:31 PM #2
    dsi2 is offline Junior Member
    Join Date
    Sep 2009
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    17

    Default

    I'm having this exact same issue. Please help.
  3. 04-08-2011, 11:19 PM #3
    dsi2 is offline Junior Member
    Join Date
    Sep 2009
    Posts
    17

    Lightbulb Resolved

    I have been working on this tonight and found that the customer address notations now pull different results for FEDEX. FEDEX Ground Service will show up if a customer marks their address as being commercial. It will not show up if their address is marked as residential, however FEDEX Home Delivery will if that option is allowed.