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Thread: Help! Unspecified error...

  1. 06-09-2010, 09:00 AM #1
    TerrenceJames is offline Junior Member
    Join Date
    Apr 2010
    Posts
    4

    Default Help! Unspecified error...

    Customers are getting "Unspecified Error" when trying to purchase with a credit card on my site. They are listed in Failed Transactions but nothing is given for the Transaction Result. I thought I had everything good to go but apparently not. Can anybody help out with this?
  2. 06-09-2010, 11:46 PM #2
    ASPAlfred is offline Senior Member
    Join Date
    Nov 2007
    Posts
    2,244

    Default

    This isn't easy to troubleshoot. What's the payment gateway you're using? What version of the software is this?
  3. 06-10-2010, 05:19 AM #3
    webopius is offline Senior Member
    Join Date
    Nov 2008
    Location
    London, UK
    Posts
    440

    Default

    Hi

    It sounds like this might be due to an incorrect gateway URL in your AppConfigs. ASPDNSF has prepared the payment request and is trying to contact your payment gateway provider to authenticate but can't. That would explain a transaction command but no transaction result.

    Either that or there is a rogue value in the payment request but I'd expect the gateway to spot this and complain if that happened.

    As Alfred says, let us know which gateway and which ASPDNSF version and I'm sure it can be resolved.
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