I recently noticed that when we issue a partial refund on an order for the full amount of the order, the refund reporting appears to be showing a refund for 2x the amount of the order. For example...
Order (#12345) was placed on 3/9 for $1700.
A Partial Refund was then issues on 3/23 for $1700 (Generated a new order #23456 with parent order of #12345)
Refund reporting is now showing refunds on both order (#12345 & #23456), thus doubling the reported refund amount. This can be seen on both the order reports (in the reporting section of aspdnsf) and on the Yearly Sales view of the merchant dashboard.
We've checked (and double-checked) authorize.net reporting and only a single refund was processed (which is what we would have expected). Any idea why the reporting would incorrectly indicate that these refunds have been issues twice?
Thank you