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Thread: Delivery Method

  1. 11-25-2009, 05:42 AM #1
    snowy is offline Senior Member
    Join Date
    Jan 2009
    Posts
    148

    Default Delivery Method

    At step 3 of the checkout customers are facing the following message and are unable to proceed:


    http://..../checkoutshipping.aspx?dontupdateid=true

    You have selected an invalid state and country shipping address combination, or no shipping methods were found for your state/country combination. Please contact us for assistance!

    We recently added locales and we are not sure if this is causing this message to appear. This doesn't happen for all customers.



    Has anyone had a similar experience? We use 8.0.1.2

    Thank you
    Last edited by snowy; 11-25-2009 at 06:27 AM.
  2. 11-25-2009, 02:07 PM #2
    virtualtap is offline Senior Member
    Join Date
    May 2007
    Posts
    171

    Default

    Yes I am dealing with same issue, not resolved yet
    MSX
  3. 11-25-2009, 06:25 PM #3
    Jao is offline Senior Member
    Join Date
    Oct 2008
    Posts
    1,132

    Default

    If it's an international customers (non-US). I strongly recommend you submit a support ticket for that one. One of our technical support engineers should be able to provide you with the appropriate patch. Please don't forget to affix this thread's URL and your order number on your ticket postage.