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Thread: Forgot Password Email

  1. 10-29-2009, 07:04 PM #1
    allenjarosz is offline Junior Member
    Join Date
    Jun 2007
    Posts
    26

    Default Forgot Password Email

    Hoping the comunity can help.

    Under my previous version 7.x the customers were able to reset their own password by using the "FORGOT YOUR PASSWORD" link. For some reason my site which has been upgraded to version 8.0.1.2 will no longer send the email to the customer.
    My question is what file is being used in the "Forgot" routine? Perhaps the new version dident get coppied correctly. Also what apconfig is used in the routine to set the senders email address.
    Last edited by George the Great; 10-30-2009 at 08:04 AM.
  2. 10-30-2009, 08:15 AM #2
    George the Great is offline Senior Member
    Join Date
    Nov 2006
    Location
    Cleveland, OH
    Posts
    1,792

    Default

    Did you go through the steps in the manual and the knowledgebase for setting up email? Do other emails send properly? These would be the first things to check.

    Did you use the email test feature in the admin section to send test emails and make sure that emails are even sending properly? My guess is that you'll get some kind of message when testing (most of the time they are related to an inability to connect to the mail server or the server is unable to relay the email usually due to no password configured, or an incorrect password)...can you paste that message here (make sure you strip any passwords or accounts out before pasting the error)?
    Last edited by George the Great; 10-30-2009 at 01:06 PM.
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