Important Notice from AspDotNetStorefront
It is with dismay that we report that we have been forced, through the action of hackers, to shut off write-access to this forum. We are keen to leave the wealth of material available to you for research. We have opened a new forum from which our community of users can seek help, support and advice from us and from each other. To post a new question to our community, please visit: http://forums.vortx.com
Results 1 to 2 of 2

Thread: Recurring_auto (unable to stop)

  1. 07-16-2013, 08:26 AM #1
    hha is offline Junior Member
    Join Date
    Aug 2011
    Posts
    11

    Default Recurring_auto (unable to stop)

    Hello,

    Each product on our ML 8 is set for a monthly recurrence, transaction type Type=RECURRING_AUTO State=CAPTURED, gateway Authorize.net.

    There are a few options for canceling transactions, i.e. Create ad-hoc charge/refund, stop future billing and refund, void, force void, refund and force refund.

    I tried ad-hoc refund and stop future billing and refund a few times, and found that the system re-runs the transaction at the recurring interval each month regardless.

    Is there an appconfig parameter to set to make sure that the stop future billing and refund option goes through properly, or is there a suggestion for canceling recurring_auto transactions?

    Best regards,
  2. 08-14-2013, 12:07 PM #2
    hha is offline Junior Member
    Join Date
    Aug 2011
    Posts
    11

    Smile The solution

    Go to Admin > Customers > View/Edit Customers > [find account] > select "View" from Order History column > on the top section of the page you'll see "Stop Future Billing" button and a list of recurring orders, select product and click "Stop Future Billing."

    When stopping future billing the product will disappear form the list, and you may also check cancellation by checking on your payment gateway account.

    Thank you, Erik!