Thread: What happens to cc payment after "Mark as Fraud" clicked?

I received an order that we clearly fraudulent (high quantities, phone #s given were disconnected, etc). The order was a credit card transaction that cleared yesterday. I'm curious what happens to the payment after I click the "Mark as Fraud" button? Is the order refunded to the credit card? Or do I need to manually create an ad-hoc refund?

I couldn't find information on this anywhere in the manual or other forums.

Thanks.

Hi,

From looking at the source code, it does the following...

- Marks the Customer's IP address as restricted
- Logs the Customer out
- Removes any subscriptions for the Customer
- Adjusts the inventory to ignore the product qty within the order
- Flags the order as fraudulent
- Deletes any download files for the order
- Removes any Gift cards ordered on the order
- Removes the balance on any coupons used with the order

Adam

I see no mention of refunding the payment in that list. So I believe for future fraudulent orders the process should

1.) refund or void the order (depending on settlement status) and then
2.) marking the order as fraud.

Otherwise I'd still have the money of the poor guy who had his credit card/paypal account stolen until the fought the charge with his bank.

Does this logic sound right?

Why isn't this in the manual? I find myself asking that often.

Did you ever get an answer about doing the refund and then clicking Mark as Fraud? I'm looking for this same answer. I clicked Mark as Fraud and saw that I had lost the option to do a Refund, so I then chose the option to "unmark" it, so that I could still do the Refund.

From everything that I've found, marking as fraud does not refund the transaction. So I have been first refunding (or 'voiding' if the payment hasn't posted yet) the orders and then marking as fraud. Sure wish there was better documentation on this.