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Thread: admin password not working

  1. #1
    partyd is offline Junior Member
    Join Date
    Nov 2005
    Location
    orlando fl
    Posts
    17

    Default admin password not working

    I use the first admin account that comes with the cart,
    for some reason for the past 6 to 8 of months the password change by it self and i can't log in, I do have 2 other people with admin rights and they change the password for me in the past Its possible I create a new account for me and give it admin rights the problem now is that i get Insufficient Permission! errors all the time maybe because i have a admin rights account and not a super admin ?
    if i request my password from the cart i get this email

    Your password is:
    zlO51/hUwUuBRhKP9S6JcW9riWYEiNoBrA/goRY+DnO1eBRZ4wrG1qO0EOaVilvFd1pyxfe0S9+aRY2TMpBZy slk/fsQBcev

    when i try to log in with that the cart crash or i get the red letters errors

    How can i fix this ? thank you for any help you can give me
    Last edited by partyd; 11-21-2012 at 10:26 PM.

  2. #2
    Skriver is offline Senior Member
    Join Date
    Apr 2012
    Posts
    188

    Default

    I would do the following

    Remove admin rights from the existing account
    Get one of the other admins to reset the cache in admin
    Create a new account with a password
    Open up your SQL customer.dbo scroll to your newly created account and Change "Is Admin" value from 0 to 3
    Close down your browser.
    Open up a tab and visit login to your admin console ensuring you are using https
    Reset cache

  3. #3
    partyd is offline Junior Member
    Join Date
    Nov 2005
    Location
    orlando fl
    Posts
    17

    Default

    Thank yuo the problem is that we can't find that user on the admin site,
    we have search there are 10728 registered customers and the super admin is not there
    is there any other way to find it ?

  4. #4
    partyd is offline Junior Member
    Join Date
    Nov 2005
    Location
    orlando fl
    Posts
    17

    Default

    how can i Open up the SQL customer.dbo or where can i find it ?

    thank you

  5. #5
    christianyoung is offline User
    Join Date
    Jun 2009
    Posts
    21

    Default sorting

    when you get to the customer area in admin, you can click at the top of the column on admin and it will sort accordingly with the super admin at the top.

    hope this helps