Thread: MaxMind Score -1.00

Maxmind is showing a score of -1.00 on some orders. Most orders have regular scores above 0.00 but a few are negative. The payment method on the negative scored orders is Visa/MC.

Why does this happen? Thx!

Thresholds
MaxMind's service works by assigning each transaction a fraud score, with 0.0 being very low risk and 10.0 being the highest risk. Store admins must set several 'threshold' AppConfigs (explained below) to determine how the software should handle orders based on that score. The default values for those AppConfigs are simply recommendations based on information from MaxMind, store admins should feel free to adjust the values based on their business model and fraud rates.

here is more about mindmax for your review.
http://manual.aspdotnetstorefront.co...2-maxmind.aspx

This is the proper article for MSx.
http://manual.aspdotnetstorefront.co...6-maxmind.aspx

Christian,

Our MaxMind is properly setup and has been working fine for many months now. When you look at our orders, most Maxmind scores are above 0.0 but there are a few that have a negative 1 score. This should never happen.

medsupply

Since admin didn't bother responding, I will.

Anytime ASPDNSF encounters an error or exception from the maxmind api, it ignores the exception and uses -1.00 as the value.

you can go into the order and click the "run maxmind" button to get the score.

if you have access to the source code, you could put some logic in there that at least emails the exception to you so you can debug. i guess ASPDNSF didn't think it was worth their time.

it won't run maxmind if the order is being placed through the admin panel (impersonation).

i guess the logic behind this is that the ip address of the call center will throw off the maxmind results as it is likely that the ip will be potentially far away from the customer shipping/billing address.