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Thread: Site not working, add to cart button does not work in any browser

  1. 06-05-2012, 10:50 AM #1
    Classic_Exotic is offline Member
    Join Date
    Dec 2009
    Location
    Troy, MI USA
    Posts
    82

    Default Site not working, add to cart button does not work in any browser

    I submitted a ticket on this, but need it fixed fast and have no idea how this ever could have happened:

    Suddenly yesterday, it was reported by customers that our 'add to cart' button on product pages did not work for this site: www.classicandexotic.com/store - pick any product, you can't order it.

    This appears to be some java error, a form cannot be validated, etc.

    We made absolutely no changes to code, to the site, etc. - nothing that could have caused this to suddenly be a problem. Only one person has access to the site, me, and I didn't do anything to it. The site did function fine through the weekend - orders were placed and received successfully.

    Does anyone have any ideas on this?
    Classic & Exotic Service, Inc.
    Specialty Parts For Prewar Cars
    www.classicandexotic.com
  2. 06-05-2012, 11:15 AM #2
    donttryathome is offline Senior Member
    Join Date
    Apr 2009
    Posts
    171

    Default

    I just tried and I was able to add products to the cart. It is possible this was a temporary ISS problem, or something on the back end being fixed/upgraded. Seems to be OK now...
    Running: AspDotNetStorefront ML 8.0.1.2/8.0.1.2
  3. 06-05-2012, 11:17 AM #3
    Classic_Exotic is offline Member
    Join Date
    Dec 2009
    Location
    Troy, MI USA
    Posts
    82

    Default Issue Resolved.

    This issue has been resolved. Thank you to everyone who looked at this post.

    A script tag was missing from the product.simpleproduct.xml.config file.
    Classic & Exotic Service, Inc.
    Specialty Parts For Prewar Cars
    www.classicandexotic.com
  4. 06-21-2012, 01:16 PM #4
    MMay is offline Junior Member
    Join Date
    May 2007
    Posts
    13

    Default

    what script tag might that have been? i'm seeing this issue with a client as well. thanks.