Thread: Customer phone number is omitted with PayPal Express

PayPal returns a contact telephone number if the PayPal Merchant account profile settings require that the buyer enter one. In our PayPal account, under Profile > Web Preferences, we have Contact Telephone Number set to required. And in fact, we are capturing a phone number with each PayPal order. The phone number shows up in the details of each order.

According to PayPal's documentation, when ADNSF calls the GetExpressCheckoutDetails API the GetExpressCheckoutDetails Response includes the phone number, https://www.paypalobjects.com/en_US/...e.html#2830894. Here are all of the fields passed in the response:

TOKEN, EMAIL, PAYERID, PAYERSTATUS, SALUTATION, FIRSTNAME, MIDDLENAME, LASTNAME, SUFFIX, COUNTRYCODE, BUSINESS, SHIPTONAME, SHIPTOSTREET, SHIPTOSTREET2, SHIPTOCITY, SHIPTOSTATE, SHIPTOCOUNTRYCODE, SHIPTOZIP, ADDRESSSTATUS, CUSTOM, INVNUM, PHONENUM, REDIRECTREQUIRED, BILLINGAGREEMENTACCEPTEDSTATUS

It would be beneficial to our customer service department if they had the customers phone number. Why is it being omitted? Can it be included in the Bill To and/or Ship to info?

This is a serious problem for me as well. Any idea on how to fix this?

This is an issue for us too. I contacted Paypal and they said we have to switch to Paypal standard in order to use the buttons or we have to do something through ASPDNSF but they don't know what. I went into the Website Preferences on Paypal and made the phone number required. Now some orders have the phone numbers and some don't. It would be really sweet if anyone has a fix for this.

Hi tuffy.

Could you tell me where on PayPal's site you can tell it to require a phone number from the customer? I can't find it anywhere.


Thanks in advance!

Actually, I found it, but it doesn't seem to make a difference. I'm using the BasicOPC and even with this option turned on in PayPal the phone number field is left blank.