Thread: DotFeed not consistent with google products

I have a problem I was hoping someone could help me answer. We haven't been able to figure this out and have been completely suspended from Google because of it.

I recently deleted some of the items in my backend because they were missing unique identifiers and fixed the issue on the remaining items. I had about 2800 items and now I'm down to about 1000. I nuked, not deleted, the items. When I preview it on the dotfeed side it lists the correct amount of items.

However, my google feed (on the google product side) still says 2800 or so items are there and it still lists all the ones that have errors. It has been a couple days and I've even created a new test feed using the same thing.

Is this setting delayed by days or something? Has anyone else had the same problem? I think everything is fixed on our end and I can't figure out how to fix this.

Every six hours your product will be transformed into our server and cached it to improved efficiency but, I guess this has been handled in support already. Can you confirm, please?

This problem is solved. I'm not sure why it wasn't completing but once the caching was fixed our feed started picking it up again.

Is the feed still being cached? I've noticed that when I fix errors on the Google feed and then reload the feed, that many of the errors are not fixed. If I wait a day and upload again they are fixed.

If the feed is cached, how long do we have to wait to get a new feed to upload?

Yes. You'll have to wait at least 12-hour cycle for the changes to be updated to Google, but remember Google usually takes 2-3 hours before the changes is updated in Google/Shopping.