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Thread: Please use a valid country error

  1. 02-21-2012, 07:42 AM #1
    sclayton is offline Junior Member
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    Feb 2012
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    Default Please use a valid country error

    I recently setup Nigeria as a country for a customer. I used the 2 letter ISO code NG, the 3 letter ISO code NGA, and the numeric ISO code 566. As far as I know these codes are correct.

    Now when the customer tries to submit their credit card information (Mastercard) they receive the following error: "This transaction cannot be processed. Please use a valid country on the billing address., This transaction cannot be processed. Please enter a valid country code in the shipping address."

    The failed transaction log shows the transaction results as "|Invalid Data,10746,This transaction cannot be processed. Please use a valid country on the billing address.|, |Invalid Data,10745,This transaction cannot be processed. Please enter a valid country code in the shipping address.|"

    We're using the PayPalPro gateway. We're on AspDotNetStorefront ML 8.0.1.1/8.0.1.1, 32 bit.

    Does anyone have any suggestions as to what's wrong?

    Thank you,
    ~Seth Clayton
  2. 02-21-2012, 08:13 AM #2
    AspDotNetStorefront Staff - Scott's Avatar
    AspDotNetStorefront Staff - Scott is offline Administrator
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    Mar 2007
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    Ashland, OR
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    2,390

    Default

    You'd need to contact the gateway to see what they didn't like about the address. Either the information you entered doesn't match what they're expecting for that country, or they don't allow transactions from there. A lot of banks won't accept online transactions from countries with historically very high fraud rates like Nigeria, Vietnam, Turkey, etc.
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