Thread: Having a problem with lost items in cart.

Hello,
Some of our customers have complained that they are losing the items in their cart, even though they haven't check out yet. I believe this is what they are doing:
1) Puts some items into the cart (anonymously)
2) Logs on to their account (item is still in the cart)
3) Logs off or ends session
4) Puts more items into the cart (anonymously)
5) Logs on to their account (only the new items are in the cart)

I did a test and then ran a SQL query on the cart. All of the items came up in the query, but only one came up in the cart.

Unfortunately, a lot of our customers don't ever check out. They use the cart to select items then email or fax a copy of the cart to us.

My questions:
1) Is there a way around losing the items that were previously in the cart?
2) Has this been addressed in a later edition (we are using ML7 and are about to switch to ML8)

Thank you for any insight/help!
Albert

That has to do with your ClearOldCartOnSignin and PreserveActiveCartOnSignin AppConfigs. Those determine what is kept/lost when going between an old cart, and new contents.

Unfortunately, there's no combination of those settings to 'keep both' in older versions. We just recently added that in 9.2.

Ok, thank you. I will investigate these to see if they will work with some of our customer's situations. There aren't too many customers that do this (or at least that have told us about it), but I might be able to get one of these to work for them.

I'll post back if I have any other questions.

Thank you!
Albert