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Thread: T-Hub Advanced and Multistore 9.1.0.1/9.1.0.0 inventory sync issue

  1. 07-29-2011, 05:36 PM #1
    WrestlingMart is offline Junior Member
    Join Date
    Jul 2009
    Posts
    19

    Default T-Hub Advanced and Multistore 9.1.0.1/9.1.0.0 inventory sync issue

    Already have an email into Manish at Atandra, but no response yet. Looking for suggestions from anyone who may have had / has the same problem. We have been down regarding inventory syncing for 3 weeks now, so getting anxious to find answer(s).

    Currently running Multistore 9.1.0.1, T-Hub Advanced v-10.344, and QuickBooks POS 9.0. Issue: cannot get inventory for products with variants synced. Products with no variants work fine. Orders from storefront post to QBPOS (then to QuickBooks Pro) no problem.

    History / Longer story: earlier this month we upgraded from ML 7.1.0.0 to Multistore 9.1.0.1 which also required a new server. Before the upgrades, we had T-Hub working perfectly - even had WSI and automator working - inventory was updating back and forth between QBPOS and storefront, orders were loading into QBPOS, new products were being created in QBPOS and uploading to storefront no problem (after help from Manish).
  2. 08-02-2011, 11:20 AM #2
    WrestlingMart is offline Junior Member
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    Jul 2009
    Posts
    19

    Default

    Just wanted to provide an update on this issue.
    We got an immediate response from Manish at Atandra after sending a second email - his response is below:
    "If you upgraded your shopping cart from 7 to 9, try and update the THUB script for the site – follow server configuration steps at
    http://www.atandra.com/library/docs/...PDNSF_THUB.htm.
    If you still have issues, please submit a support ticket at
    http://support.atandra.com "

    The inventory sync issue has mostly been resolved with the new file - it is quite different from both the file running with version 7 AND the file that we went live with on version 9. (We are having to re-map specific variants within a product.)
    We are almost ready to turn the automator back on to see if that works now too.
  3. 08-09-2011, 09:46 AM #3
    WrestlingMart is offline Junior Member
    Join Date
    Jul 2009
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    19

    Default

    Another update and maybe get some feedback from anyone with this issue:
    The t-hub automator is throwing 2 separate errors into the system log every time it runs. We have emailed Manish three times with no response. The errors are below - always the same errors at the same time in this order. The odd thing is the automator appears to be working although it throws up on the screen a certificate error every once in a while which is "fixed" by clicking on Help.

    Details
    Page URL:/SignIn.aspx
    Source:App_Code.tef2oaxq
    Message:Object reference not set to an instance of an object.
    Stack Trace:
    at AspDotNetStorefront.SkinBase.get_CheckUserAgentFor Mobile()
    at AspDotNetStorefront.SkinBase.GetTemplateName()
    at AspDotNetStorefront.SkinBase.OnPreInit(EventArgs e)
    at System.Web.UI.Page.PerformPreInit()
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)


    Details
    Page URL:/admin/THubService.aspx
    Source:App_Web_8c1g7nwk
    Message:Object reference not set to an instance of an object.
    Stack Trace:
    at AspDotNetStorefrontAdmin.ThubService.UpdateInvento ry(Hashtable ht, String req)
    at AspDotNetStorefrontAdmin.ThubService.parsexml()
    at AspDotNetStorefrontAdmin.ThubService.Page_Load(Obj ect Sender, EventArgs e)
    at System.Web.UI.Control.OnLoad(EventArgs e)
    at System.Web.UI.Control.LoadRecursive()
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)