Thread: IE only- products don't go to cart

I have a few products that we recently uploaded via Excel bulk upload. We've had no problems with that before; but these few products, when viewed on IE (we've tested 6 & 8 in-house) simply won't go to the cart. Clicking "Add to Cart" generates no activity, other than an "Error on page" error message in the lower left of the browser window. Clicking on the IE error message reveals:

'type' is null or not an object
formvalidate.js
Code: 0
URI: http://www.godskidsworship.com.jscripts/formvalidate.js
Line: 924
Char: 4

What does this mean? How do we fix this?
Here is a URL to test:
http://www.godskidsworship.com/p-339...countdown.aspx

All you have to do to get the error is simply put either of the 2 variants into the cart.

I get "Product Not Found" when clicking on the link you provided.

However, I tested the variants on http://www.godskidsworship.com/p-363...countdown.aspx and I was able to add both to the cart.

Hey Robb- and all others:

Have just figured this out this morning, and we're building the fix for all our pages. The problem was with our YouTube video that we put on the product page, not the bulk upload. I had used, only on that product, the embedded YouTube option "enhanced privacy mode." Don't do it. It makes the cart fail.

I still need to go back and load the YouTube videos into another HTML page that holds the YouTube player, so that the product page is not linking to an off-site object; that makes IE throw up a message about unsecure items on the page after putting something in the cart and going https. None of the other browsers have a problem with that.

Thanks for checking, Robb. We nuked the original product in trying to trouble shoot by starting at scratch and finding where/when it failed. It failed when we loaded the old description, but healed when we removed the YouTube. All is well now.

Well done. Thanks for sharing the solution.