Thread: New Categories Disappear After Creating

The first 15 or so categories I created worked just fine, sub-categories too. Nowadays, each time I add a new category it immediately disappears. Have tried resetting cache, logging out and back in, waiting 20 minutes befor logging back in, etc. Sometimes, if I click on "Categories" and the display order page appears, hitting "update" helps. Sometimes not.

Anybody know the trick to this?

Do you have any sub categories on your site that are Published but the Parent Category is Unpublished? If so unpublish these, refresh the cache and see if this works.

No, all categories are published.

I noticed some really old posts that addressed this issue, but nothing recent. If I reset cache, log out, and wait a half hour or so the system seems to fix itself and the new category will magically reappear.

The problem seems to be the same regardless if I'm creating a new category, sub-category or department. It's a puzzle.

Try changing the AppConfig CacheMenus to False while you're entering data.

Thanks Tommy, that helped a great deal.

I also noticed another trick that works. When creating sub-categories do not click the "add category" link directly under the parent category. Instead, go to the very bottom of all listings and use that "add category" link. Then you just have to indicate it's parent using the drop down list presented while creating the category name.

For example, to create a sub-cat for Cat3:

CATEGORIES
Cat1
Cat2
Cat3
- add category <-- don't click here
Cat4
Cat5

- add category <-- use this one at the very bottom instead