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Thread: Lost PayPal Order

  1. 04-19-2011, 10:16 AM #1
    BUBU is offline Member
    Join Date
    Mar 2006
    Location
    Mississauga, ON Canada
    Posts
    73

    Default Lost PayPal Order

    My client has been using ASPDNSF for over 4 years using PAYPAL standard. They had a customer call them regarding a status of an order, only to find that the order does not exist. The PayPal payment went through. I only have the customer # to go on, so I looked at ShoppingCart table and others but am not able to find any trace.

    Any suggestions? This one has me stumped, and client is getting concerned about reliability.

    We are using AspDotNetStorefront ML 9.0.1.3/9.0.1.2 (not upgraded to multi-store yet)

    Any direction would be appreciated.

    Thanks
  2. 04-20-2011, 01:39 AM #2
    ASPAlfred is offline Senior Member
    Join Date
    Nov 2007
    Posts
    2,244

    Default

    These articles describes why an order may appear to be missing within your AspDotNetStorefront Admin Site:

    Order Appears to be Missing
    No Record of PayPal Express Orders