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Thread: 100 anon customers and no regsitered customers/no sales

  1. 02-14-2011, 09:46 AM #1
    caraj is offline Member
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    Default 100 anon customers and no regsitered customers/no sales

    Hi
    Does it sound normal to have 70-100 Anon customers every day and not one customer that registers? (the website is only about 2 month old)

    Are these anon customers real people?

    Thanks
  2. 02-14-2011, 11:28 AM #2
    ssgumby is offline Senior Member
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    I would guess that they are not real customers, most are bots I would assume
  3. 02-14-2011, 11:34 AM #3
    caraj is offline Member
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    OK thanks for the reply
  4. 02-15-2011, 03:36 AM #4
    esedirect is offline Senior Member
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    You could check the referrer column in the customer table to see if they are potential customers coming from search engines. You could also check to see whether they have something in their shoppingcarts - they could be window shoppers.
    http://www.esedirect.co.uk
    --------------------------------------------------------------------------
    Using MS 9.2.0.0 with the following customisations:

    Lightbox/Fancybox enlarged images;
    Auto-suggest searchbox;
    Extra product information shown only to our IP Address (such as supplier info, costs, etc.);
    Failed transactions emailed via trigger;
    Custom app to show basket contents when customer online;
    Orders pushed through to accounting systems.

    All the above without source!
  5. 02-15-2011, 04:57 AM #5
    caraj is offline Member
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    Quote Originally Posted by esedirect View Post
    You could check the referrer column in the customer table to see if they are potential customers coming from search engines. You could also check to see whether they have something in their shoppingcarts - they could be window shoppers.
    Thanks esedirect
    Can this be done from the admin panel or do I need to do it from the Database?
    Thanks
  6. 02-15-2011, 05:28 AM #6
    ssgumby is offline Senior Member
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    You would need to do that via the db
  7. 02-15-2011, 06:07 AM #7
    esedirect is offline Senior Member
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    If you have access to the db, say using SQL-Server Management Studio that would be best/easiest.

    Code:
    select customerid, Referrer, LastIPAddress  from customer with (nolock)
    This will give an indication of shopping carts
    Code:
    select c.customerid, Referrer, LastIPAddress, ProductID, VariantID, Quantity  from customer as c with (nolock) join ShoppingCart as sc with (nolock) on c.CustomerID = sc.CustomerID
    http://www.esedirect.co.uk
    --------------------------------------------------------------------------
    Using MS 9.2.0.0 with the following customisations:

    Lightbox/Fancybox enlarged images;
    Auto-suggest searchbox;
    Extra product information shown only to our IP Address (such as supplier info, costs, etc.);
    Failed transactions emailed via trigger;
    Custom app to show basket contents when customer online;
    Orders pushed through to accounting systems.

    All the above without source!
  8. 02-15-2011, 09:17 AM #8
    gmaniac is offline Member
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    Default Analytics

    You could do it through your DB, I actually didn't think about that way. That would be ideal and you can tell if people are adding things to wishlist and what not.

    Have you thought about looking into some sort of analytic software? I know that Google Analytics is free to use, Google is a pretty reliable and if you need assistance there are tons of forums on there stuff. Here is link to them:

    http://www.google.com/analytics/

    Through them you will be able to track where all your traffic is coming from (state, region, country). It will also show you what keywords are driving the most traffic.

    Hope you start getting those sales! Best of luck to you.