Thread: Admin Login Issues - Please help!

We have ML 8.0.1.2

For some reason we are having issues getting logged into our admin section.

1. We have 5 computers with Windows 7 running on a network

2. We just upgraded our computers so they are all the same

3. Two computers can log into the aspdnsf admin just fine

4. The others cannot login. They get thrown back to the login page after attempting to log in. But I can go 10 feet to the other computer and log in with no problem using the same credentials

We are pulling our hair out over this. Any ideas what could be wrong?

5. We have a shared hosting account with Appliedi if that matters.

Any suggestions would be greatly appreciated.

Sounds like you have the login loop issue that plagues so many and it's an inconvenient pain to get around.

I was just looking at the BOGO product from Vibe Commerce and unfortunately ended up in the same loop so never finished testing their product since I got irritated by the front end software.

To resolve the issue, open your browser's cookie's folder and remove the cookie for the login. Fortunately, most other web sites don't have this issue - seems to be more common with ADNSF which is why most sys admins are surprised by the cause.

Search the forum or google for login loop or similar - you'll see a lot of reports of it.

http://www.google.com/search?hl=en&s...&aqi=&aql=&oq=

Have there been any changes to the server's time-zone?

Sounds like a time sync issue. Can you check this out and let us know, please?

http://manual.aspdotnetstorefront.co...-the-site.aspx

gilligan - please contact us if you need assistance demoing the product.

Don't worry, your not alone on this board either. I've had to deal with this problem quite a bit. Usually restarting a browser, or clearing a cache, fixes it. Ironically, I've never had it happen to me, but certain users keep having it happen to them.

Make sure you have cookies enabled as well.

I try to log into the site, the login button does not work when I use the IE browser. But the other browser such as firebox, Safari is ok. I do not know why the login button in the IE browser will not work. Anyone can help me solve this issues?

Many Thanks!

Do you have any JavaScript errors? What version of IE?

Originally Posted by cjbarth

Do you have any JavaScript errors? What version of IE?

Thank you reply my question! There is no JavaScript errors. Now I have solved this problem. Because there are two forms appear in my web site, but the version 9101 does not allowed nested form.

I've been locked out of our admin site for most of the day. It keeps bouncing me back to the login page without any error. If i give incorrect credentials, it tells me the login is wrong, so I know the signin logic is being hit.

The time between the DB and the webserver are in sync. The roles in IIS are disabled.
I've cleared cache on my browser, tried different browsers, tried different computers ... all are locked out.

Any other ideas?

I would go to the database and rest your password there to something really simple and clear the seed field. Then you can eliminate the hashing routines from the equation.

We have multiple admins setup (IsAdmin = 3). None of them are able to login, from any computer. I agree it is something in the database...i guess it's worth a shot. I can log into the main site with my credentials, just not the admin site.

Update: Tried it with the main admin account. No dice.

Check the SQL db to see if the account is locked. If so create a temp new one then change IsAdmin to level 3 (Superadmin) and see if that works. If not then try changing the locked until in the SQL db from the date to Null.

I ran this:

update Customer
set LockedUntil = Null
where isAdmin = 3

Tried logging in as myself (a Super Admin)

It went back to the login screen and now the LockedUntil field is: 2011-09-22 13:57:08.000

So frustrating! If the time is "out of sync" it looks like it's only a matter of milliseconds.

Maybe the account has automatically exceeded the allowed number of logins. Try changing the value of these app configs to see if it helps

BadLoginLockTimeOut - Lower the time to zero

MaxBadLogins - Increase to maybe 5

Though I am almost certain admin accounts overwrites this....

I resolved it.

We had put a trigger on the CustomerSession table to try to capture records as they were being inserted. Apparently the code for the signin didn't like this trigger.

Triggers are generally evil little b*stards anyway.

Thanks for your help though.

Just ran into the same issue and found that the times for the web server and the DB were off by an hour - bad timezone on the DB server - corrected the time issue and that resolved the login loop issue for me