Thread: Blank Customer Records

Can anyone think of a situation on the site that would create Blank Customer Records?

We have a client that just went live on Monday 01/10/2011 and they already have 305 blank customer records.

If a users sessions times out, does it create a blank customer record? That's my best guess without looking through all the code.

Thanks,
Shaun

My guess would be this line from the manual.

"A record is created for them in the Customer table (and other tables if necessary) in the database with just the basic information to save their session data."

Do you have other valid records of customers in your database?

Thanks for the quick reply.

Yes we have about 2000 valid customers in the db currently and hundreds of orders already.

None of these Blank Customer records are associated with an order, address, or anything else that I can see.

Maybe this bit of info may help.
All of the Blank Customer records have IsRegistered set to 0.

We're using Phone Order Entry quite a bit, could it be related to that?

Do you allow anon checkout? Phone order entry shouldn't have any play with that issue. I think that IsRegistered gets triggered to 1 when the person signs up for the site.

More info:
I was able to get it to create the blank customer record by clearing my browser cache, then going to the sign while not logged in, then going to the shoppingcart.aspx page.

For some reason this creates a blank record when you browse it while not logged in.

Sounds like they are anon customers. Running the Monthly Maintenence from within the admin screen will purge any you have.

Backup your DB first!