Thread: Registered customers are unable to signin

Our customers have been complaining that they are unable to signin while checking out. They go into an endless loop of logins and their shopping cart empties itself. The only way to solve this is by emptying the cache. Our site museumreplicas.com displays this behavior but the sister site atlantacutlery.com doesn't. Both run on ML 7.1 and have similar modifications done on them.

It seems like something is going on in the signin process (which has not been modified)

Appreciate your support.

http://www2.aspdotnetstorefront.com/...ad.php?t=21516

I'm 99% sure this is your issue. It happened to me too, you add items into cart then you click another item or attempt to check out and you get logged out.

Thanks ZachJ85. We resolved the problem by doing some investigation on our end.

One way to reproduce it is to login, visit a product, change the url to non WWW and add it to cart. Now when you try to checkout you will not be able to sign in. The only way to checkout is to delete your cookie. Somehow the cookie gets messed up when you try to add a product with a non WWW url.

I will be very grateful if the ASPDNSF team can throw light on it.

Originally Posted by nirmal

Thanks ZachJ85. We resolved the problem by doing some investigation on our end.

One way to reproduce it is to login, visit a product, change the url to non WWW and add it to cart. Now when you try to checkout you will not be able to sign in. The only way to checkout is to delete your cookie. Somehow the cookie gets messed up when you try to add a product with a non WWW url.

I will be very grateful if the ASPDNSF team can throw light on it.

Do you have app config RedirectLiveToWWW set to true? That app config will always force users to be on www.

Yes, it is set to true. The appconfig value redirects people who visit museumreplicas.com to www.museumreplicas.com but it doesn't change the URL if someone visits say: http://museumreplicas.com/c-110-hall...tume-kits.aspx

This would require URL rewriting and to that end I am exploring ISAPI Rewrite.

Originally Posted by nirmal

Yes, it is set to true. The appconfig value redirects people who visit museumreplicas.com to www.museumreplicas.com but it doesn't change the URL if someone visits say: http://museumreplicas.com/c-110-hall...tume-kits.aspx

This would require URL rewriting and to that end I am exploring ISAPI Rewrite.

Well, im not sure why it's working that way for you, but it shouldnt be. If I got to my site as http://mysite.com/p-21-somegreatproduct.aspx it then redirects to http://www.mysite.com/p-21-somegreatproduct.aspx.

It works this way on 8.x and 9.x

Would someone from the ASPDNSF kindly comment on this? Maybe provide sample code to perform this URL redirection throughout the site? I would be very grateful.
Thanks.

I am having the same issue here, can someone please provide me with easy to follow instructions as how to make this problem go away.

Thank you in advance.

Sam D.

There is a link posted by ZachJ85 (here in this thread), try to follow what was directed there and get back to us if that resolves the issue. Thanks

Ok I have follow the instructions and add the recommended line note in red color, lets see what happens..

Thank you in Advance.

Best Regards,

Guys we have seen similar issues if someone hardcodes absolute paths (with http://www.domain.com etc) to category/product/account pages instead of using relative ones. By hardcoding the full/absolute paths, you might be sending the user back to http context instead of keeping them in https and vice versa.

So on top of checking your redirect to www appconfigs per above, make sure your template/menu does NOT have any urls with your full path/domain in them!