Thread: error in checkout

Code:

Hi, we just noticed, our orders are not going through.

in checkout process, order is going through till the last page 
finally when we click on place order. it is giving an error as page missing.


	

		

			

			
				Ooops, sorry the page you requested is not existing
			
		
	

could you please help me what could be wrong.

page is good till this url
https://www.domainname.com/checkoutreview.aspx?paymentmethod=CREDIT+CARD

then from here if we click on place order.

then it give error with this url

Code:

https://www.domainname.com/PageNotFound.aspx?aspxerrorpath=/checkoutreview.aspx

can anyone please suggest me what could be wrong.

sounds like someone deleted that file, make sure it's in your home directory. If it's missing you can copy it over from a backup or a fresh install.

which file.
we dont have checkoutreview file.

If checkoutreview.aspx is missing from your home directory you need to replace it. If you have a backup you can restore if from there, otherwise do a fresh install into another directory and copy the file from there.

i dont think we have checkoutreview.aspx file

its auto generated url.

there is no physical file i believe.

correct me if i am wrong.

hi,

You can find checkoutreview.aspx page in original source code.


Regards
Hirish

it is not missing.
but no ideal why it gives this error.

What's the site's domain name? I'll take a look.

Are you absolutely positive that the checkoutreview.aspx file hasn't been deleted or modified from your site's root folder? Have you modified the site's code at all?

Checkoutreview.aspx does sometimes redirect customers to other pages which is why I need to take a look at the actual site to see if it's returning a 301 or 302 redirect in the host header, but if every other .aspx page is working and that page really is there, then you have something very odd occurring!

Adam

packaginghelper.com (this will redirect to my actual domain)

JFI
we accept PayPal, Google Checkout and Regular Credit card.
our Gateway is Authorize.net

PayPal, Google Check Out, Purchase order has no issues for completing order.

only when Regular Credit Card process that too only for few customers i am facing this problem.

for one customer VISA card will work with no issues
again for a different customer VISA card transaction wont work.

I doubt may its issue with AVS mismatch or something.
But it should give the error message for such incidents, instead it is saying page missing, this is something strange.

even if AVS miss match, when we enter CC and click proceed it will warn there it self. here in this it is accepting card that means no problem with the card number or address. its taking us till order review page.

after that once when we click place order then it is creating the issue.
saying page not found.

Hi

Worked absolutely fine for me with a credit card payment. I entered all (fake) card details, clicked proceed and it took me to the confirm order page (checkoutreview.aspx) without any issues.

as i mentioned there is no issue till you see the last step for place order.
once you click place order, instead of giving the order number it gives the error,
oops page can't be displayed

if possible can you please place order and confirm.

i will void that order immediately, if it goes successful.


thanks