Thread: Denied orders

Hi,

Is there anyway to see the denied orders? Few of customer orders were denied when authorize.net FDS was configured. We are trying to pull up the order numbers from view/manage orders. We don't see those orders existing. Is there any way to view those orders.

You can see Failed Transactions under Orders->View Failed Transactions

Thanks. I do see it in failed orders. But is there any way we see the cart i meant the products they were trying to buy.

Originally Posted by jacksam2010

Thanks. I do see it in failed orders. But is there any way we see the cart i meant the products they were trying to buy.

I don't think you can, I think when an order is denied the data is cleaned up (deleted). I could be wrong, maybe someone else will chime in to say for sure.

yes, you can do a phone order to see what was in their cart.

If you have access to Sql Server Management Studio.

Presuming the goods are still left in the basket:

Code:

SELECT * FROM [ShoppingCart] WHERE [CustomerID] = x