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Thread: declined transaction

  1. 08-17-2010, 10:44 AM #1
    toofast is offline Senior Member
    Join Date
    Dec 2005
    Location
    Cherry Hill, NJ, USA
    Posts
    239

    Default declined transaction

    I had a customer yesterday try to order and she got an error message that said something like "Please try again". I see her 3 failed transactions in the admin, but when i click on the transaction i get a message saying "ORDER NOT FOUND or ORDER HAS BEEN DELETED".

    i recently moved to authorize.net. i've never seen this before. any ideas?
  2. 08-17-2010, 10:50 AM #2
    ssgumby is offline Senior Member
    Join Date
    Feb 2009
    Posts
    683

    Default

    Im not sure about your situation with the order being deleted, but specifically yesterday between 5pm and 7pm eastern we were having some authorize.net communication issues.

    And it is possible the issue is happening again today, while writing this post I tried to login to authorize.net to see if there was any response to my support ticket and I cant even get to their site. I suspect they are having some issues YUCK
  3. 08-17-2010, 10:53 AM #3
    toofast is offline Senior Member
    Join Date
    Dec 2005
    Location
    Cherry Hill, NJ, USA
    Posts
    239

    Default

    ah, this transaction was yesterday so probably just an authorize.net issue. i'm sure they'll get it fixed. thanks!
  4. 08-17-2010, 01:26 PM #4
    ssgumby is offline Senior Member
    Join Date
    Feb 2009
    Posts
    683

    Default

    A quick follow-up, according to my logs ive not had anymore issues since 7 pm eastern last night.