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Thread: ARBCreateSubscriptionRequest FAILED

  1. 07-28-2010, 12:28 PM #1
    jboston is offline Member
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    Jun 2009
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    33

    Default ARBCreateSubscriptionRequest FAILED

    I sent in the following ARBCreateSubscriptionRequest and I get a response of "FAILED". Has anyone ever had this issue?

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    <?xml version="1.0" encoding="utf-8"?><ARBCreateSubscriptionRequest xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><merchantAuthentication><name>6 ahTY77t3</name><transactionKey>****************</transactionKey></merchantAuthentication><refId>100025</refId><subscription><name>The Evangelical Covenant Church Donation Portal - Order 100025</name><paymentSchedule><interval><length>7</length><unit>days</unit></interval><startDate>2010-08-04</startDate><totalOccurrences>9999</totalOccurrences></paymentSchedule><amount>1.000000</amount><payment><creditCard><cardNumber>****1049</cardNumber><expirationDate>2014-09</expirationDate></creditCard></payment><order><invoiceNumber>100025</invoiceNumber><description>Make a Donation/Tithe - Glen Ellyn Evangelical Covenant Church</description></order><customer><type>business</type><id>58639</id><email>jboston@taxhotline.net</email><phoneNumber>(847) 463-2931</phoneNumber></customer><billTo><firstName>Jeremy</firstName><lastName>Boston</lastName><company /><address>1125 North Del Mar Drive</address><city>Palatine</city><state>IL</state><zip>60067</zip><country>United States</country></billTo><shipTo><firstName>Jeremy</firstName><lastName>Boston</lastName><company /><address>1125 North Del Mar Drive</address><city>Palatine</city><state>IL</state><zip>60067</zip><country>United States</country></shipTo></subscription></ARBCreateSubscriptionRequest>
  2. 07-28-2010, 06:18 PM #2
    ASPAlfred is offline Senior Member
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    Nov 2007
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    2,244

    Default

    Tell us what payment gateway and what is the subscription interval of the product set to (e.g. 1 - month, etc)?
  3. 07-29-2010, 07:15 AM #3
    jboston is offline Member
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    Jun 2009
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    33

    Default

    Authorize.net and a weekly interval.
  4. 07-30-2010, 03:13 AM #4
    ASPAlfred is offline Senior Member
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    Nov 2007
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    2,244

    Default

    FYI: Authorize.net's minimum recurring subscription interval is 7 days. So, I'd like to make sure we do not have any problem with that.

    Have you asked authorizenet to check if there are any helpful information (e.g. logs etc) there from their end? Honestly, this is really hard to troubleshoot unless we know exactly the figures (e.g. product price, qty, tax rate etc) and will debug it here. This is something we haven't seen before also.

    Do you have a ticket open in support already?