Thread: Limit product to telephone orders only

Is there a way to limit a product to telephone orders only?

We have some items that have to be scheduled, so want clients to call to confirm availability before purchase. It will be easier to take the order and process payment at the time of that call. However, when taking a telephone order, the client is impersonated. I don't want the client to be able to find the item on the site and purchase it on his own.

Is this possible? Thanks,
Sarah

There's nothing 'out of the box' to do that, though a few things come close:

• You can just create the product and not map it to any entities. Customers would have to know the exact name and search for it to find the product.
• You can map the product to a customer level so it won't show up to normal customers, and your CSRs will just have to 'promote' customers to that customer level temporarily to do the purchase.

Thanks, I was trying to avoid the customer level. But the mapping should work well.
Sarah