Thread: Google checkout shipping issue

I am using flat rate shipping. During google checkout we get the error

"You do not currently have any valid shipping methods."

Need help.

Can you take a look at this manual and check if everything has been followed? Also, please login to your Google merchant account, navigate to Tools -> Integration Console, and post the logs here so we can take a look.

Hi,

I managed to figure out the issue and it was related the allowable countries and stuff. But still i face some weird issues.

I configured 2 shipping methods with fixed rate.

Ground (1-4) days -XX.XX
Ground (5-8) days -XX.XX

While trying to checkout, google checkout recognizes only Gound(1-4) days and not the other one.

If you examine the log, the shippable is shown as false. I believe that is the reason checkout doesn't show up. But wondering why the shippable is false though both of them are same and only the price is different.

Here is the log.

6/21/2010 2:13:14 PM: <?xml version="1.0" encoding="utf-16"?>
<merchant-calculation-results xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://checkout.google.com/schema/2">
<results>
<result shipping-name="Ground (5 to 8 days)" address-id="868640319853729">
<shippable>false</shippable>
<total-tax currency="USD">0</total-tax>
<shipping-rate currency="USD">0</shipping-rate>
</result>
<result shipping-name="Ground (3 to 4 days)" address-id="868640319853729">
<shippable>true</shippable>
<total-tax currency="USD">0.77</total-tax>
<shipping-rate currency="USD">13.50</shipping-rate>
</result>
</results>
</merchant-calculation-results>

We're seeing this behavior too. When a customer is registered (and logged in) and click Google Checkout then a list of shipping methods display correctly in Google. If an anonymous customer clicks Google Checkout then the shipping method drop down list contains the following:

"You have selected an invalid address. No Shipping Methods Found."

Inspecting GoogleCheckout.log (generated by storefront) we see the snippet of XML being passed below. So it appears storefront is not passing any shipping methods to Google. This makes sense since storefront doesn't have any address information for an anonymous customer.

It seems the only way to correctly handle anonymous customers is to choose to have Google Checkout calculate shipping.

<shipping-methods>
<merchant-calculated-shipping name="You have selected an invalid address. No Shipping Methods Found.">
<address-filters>
<allowed-areas>
<world-area />
</allowed-areas>
</address-filters>
<price currency="USD">0.0</price>
</merchant-calculated-shipping>
</shipping-methods>

Anonymous checkout should work just fine in Google, there is an appconfig: GoogleCheckout.AllowAnonCheckout that needs to be TRUE for it to work. Try that out and let us know.

JackSam2010,

In your GC log there is both a cart request and merchant calcs request. Check to see if there is any difference between the shipping method names compared to those requests. There might be an issue with GC stripping some characters or possible a case sensitivity issue that caused the shipping methods to not be understood GC.

Also, in the product variant's page... there's an attribute 'Is Free Shipping' so make sure that's not set to 'No Shipping Required' if the item does require shipping.

I'm seeing this same issue as well. It just started 2 days ago when I upgraded from v7.1 to v9.0. Here's what the relevant traffic looks like between our store and Google Checkout according to the log:

"sendRequest":

<checkout-shopping-cart>
...
<shipping-methods>
<merchant-calculated-shipping name="Ground">
<address-filters>
<allowed-areas>
<world-area />
</allowed-areas>
</address-filters>
<price currency="USD">0.00</price>
</merchant-calculated-shipping>
<merchant-calculated-shipping name="2nd Day">
<address-filters>
<allowed-areas>
<world-area />
</allowed-areas>
</address-filters>
<price currency="USD">0.00</price>
</merchant-calculated-shipping>
<merchant-calculated-shipping name="3 Day Air">
<address-filters>
<allowed-areas>
<world-area />
</allowed-areas>
</address-filters>
<price currency="USD">0.00</price>
</merchant-calculated-shipping>
</shipping-methods>
...
</checkout-shopping-cart>

"Request Received":

<merchant-calculation-callback>
...
<shipping>
<method name="Ground" />
<method name="2nd Day" />
<method name="3 Day Air" />
</shipping>
...
</merchant-calculation-callback>

(next response, not named):

<merchant-calculation-results xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://checkout.google.com/schema/2">
<results>
<result shipping-name="Ground" address-id="510504431586313">
<shippable>false</shippable>
<total-tax currency="USD">0</total-tax>
<shipping-rate currency="USD">0</shipping-rate>
</result>
<result shipping-name="2nd Day" address-id="510504431586313">
<shippable>false</shippable>
<total-tax currency="USD">0</total-tax>
<shipping-rate currency="USD">0</shipping-rate>
</result>
<result shipping-name="3 Day Air" address-id="510504431586313">
<shippable>false</shippable>
<total-tax currency="USD">0</total-tax>
<shipping-rate currency="USD">0</shipping-rate>
</result>
</results>
</merchant-calculation-results>

Any ideas? It looks like "UPS" is being stripped from the request / response for some reason. Could this be the issue? Again, this issue started immediately after the upgrade.

ML 9.0.1.3/9.0.1.2
It seems I have a similar problem as above
Tried all those suggestions

When you click on GC and log into goolge
The only option is for In-Store Pickup
There is only 1 item in the drop down
In the store front I also have UPS as an option
If anyone has any suggestion's I would appreciate it

Please send this into support so we can take a look further. thanks

This is a confirmed bug that was reported a few weeks ago. Apparently it's not an easy fix.

took out the pipe command from
GoogleCheckout.CarrierCalculatedShippingOptions

was
FedEx 2Day|20, FedEx Standard Overnight|30, UPS 2nd Day Air|20, UPS Ground|10, UPS Next Day Air|30, USPS Express Mail|50

now
Ups ground

added the flat rate ship cost to the google checkout on their site

band aid but it is ok for me for now

For those who are still experiencing this problem with RT Shipping + Google checkout in v9.x. Please refer to this thread.