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Thread: Robust Returns / Refunds

  1. 06-16-2010, 12:16 PM #1
    Sequencing is offline Junior Member
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    Apr 2009
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    21

    Default Robust Returns / Refunds

    Has anyone done any customizations to the refund / return functionality? I need to make this more robust for a client and am looking at the best way to go about this. Specifically, we need to account for the following scenarios:

    1. Full refund of whole order
    2. Partial refund of product(s)
    3. Multiple partial refunds (i.e. $1,000 product could be refunded $100 at one time and then another $30 later)
    4. Full / partial shipping refund


    In addition, the refund receipt should itemize the refunds just like the original receipt so we need to see product names and configuration (if a kit item) rather than "Merchandise Credit".

    They are currently on v.8 and an upgrade to v.9 isn't really in the cards as the code has been heavily customized. However, considering the v.9 changes, is this something that could be accomplished via the new Add-In model? I don't think it can but am not really familiar with that.

    I am looking for suggestions and guidance but wouldn't be opposed to making a purchase if there is a component already out there - presuming I could get the source code as well.

    Thanks,
    Ryan
  2. 08-18-2010, 11:41 AM #2
    philipb is offline Junior Member
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    Jul 2010
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    Ft. Lauderdale, Florida
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    Default

    I am also interested in a more robust return / RMA featureset.

    Short of a solution coming from Vortx / ADNSF, I am going to start working on a custom solution (however this is still several weeks / months away for us).
  3. 08-19-2010, 11:15 AM #3
    pligon is offline Junior Member
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    May 2009
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    Richmond, VA
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    Default Pretty Business Specific

    Hello Sequencing,

    We have done exactly what you're describing with version 8; however, you accurately pointed out that as there's no add-in model, it's a core update. Might be able to do as a component, but we found this to be highly specific to the business model of the client with which we were working, so it's really more likely a custom solution.

    Some challenges faced:
    - The gateway provider has to be able to do refunds without the user's credit card number (unless you're going to force them to re-enter and/or remember which card they used)
    - Version 8 does not store the discounted price of an individual item at the time of check-out for something like an order level coupon
    - Version 8 does not store shipping by individual item
    - Version 8 does not store tax by individual item
    - Inventory

    Feel free to contact me if you want to talk about it more. In the meantime, hope this helps.
  4. 11-10-2010, 04:43 PM #4
    sduffy77 is offline Senior Member
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    Feb 2010
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    Lancaster, PA
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    Default

    Hello,
    Were on a customized version of v9.0.1.3 and are interested in doing just this. I would love to discuss this with you more.