Thread: Order Edit-Avoiding CC Fees

When a customer wants to add or delete an item the credit card charge has settled, we EDIT order, which Voids the first charge and re-charges the customer since it is a new order. We are getting charged twice for merchant fees—once when the order is placed, then again when the order is edited after settling. Potentially a $1,000 order @ 3% can have $60 in merchant fees ($30 for first transaction and $30 for second transaction if edited after the first has settled).

Is there a process to avoid these second merchant fee charges?

You can just do Ad-Hoc credits/refunds instead to adjust the total of the order (some gateways charge for these transactions and some don't), but that would leave you having to make any necessary inventory changes manually.