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Thread: Multiple CC# hits despite failed order

  1. 06-08-2010, 07:27 AM #1
    baba is offline Senior Member
    Join Date
    Dec 2008
    Posts
    123

    Default Multiple CC# hits despite failed order

    We have a customer who complained of trying unsuccessfully 3 times to checkout. The funny thing is, however, that despite an Order/Order # not being logged each time, her AMEX card was charged 3 consecutive times.

    Anybody experience that?

    The site is running ML 8 with Authorize.Net gateway.
    Take Care

    B-A-B-A
  2. 06-08-2010, 07:57 AM #2
    ssgumby is offline Senior Member
    Join Date
    Feb 2009
    Posts
    683

    Default

    Can you see 3 charges in authorize.net or is the customer saying they were charged? If they failed due to AVS mismatch there would be 3 holds which would look like 3 charges to the customer.