Thread: Error opening Order history

Hi all,

after we create a new order, the order is properly saved into DB, from the Account Info page we are trying to retrieve the order info in the Order/Billing History pannel.

A new page is opened but appears this error message:

XmlPackage Exception: Exception=Last Trace Point=[]. Unable to translate Unicode character \u20AC at index 5577 to specified code page.


System.ArgumentException: Last Trace Point=[]. Unable to translate Unicode character \u20AC at index 5577 to specified code page.

at AspDotNetStoreFront.ASPDNSFXmlPackage.TransformDoc ument(String& m_FinalResult, Boolean HasASPDNSFNameSpace, XslCompiledTransform m_Transform, XmlDocument m_DataDocument, XsltArgumentList m_TransformArgumentList) at AspDotNetStorefrontCommon.XmlPackage2.TransformStr ing() at AspDotNetStorefrontCommon.AppLogic.RunXmlPackage(X mlPackage2 p, Parser UseParser, Customer ThisCustomer, Int32 SkinID, Boolean ReplaceTokens, Boolean WriteExceptionMessage)

Could you help us with this error?

There's most likely some characters with special encoding in the customer's data somewhere. Try the directions here.

Hi all,

We found the error. Seems that there is an error when the symbol of € is writed.

We tried several encoding for the XML but no one worked fine.

At last, we used the solution of remove the calls of FormatCurrency in the XML using only the amounts.