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Thread: sessions of cookies

  1. 04-22-2010, 04:56 PM #1
    mimpoz is offline Member
    Join Date
    Jul 2008
    Posts
    53

    Default sessions of cookies

    I know this question may sound silly, but I'd like to know if ASPDNSF uses sessions or cookies.
    I have a client that called to say that his customer added things to the cart and then was having trouble checking out. He offered to log in with her credentials and 'continue the order'. When he did that, her cart emptied out and her order disappeared.

    My question is: Did the cart empty when he took over? Is there any way to find this 'incomplete' order in the admin area (like other shopping carts do)?

    I just want to know how to advise them on future orders.

    Thanks so much
  2. 04-22-2010, 11:53 PM #2
    ASPAlfred is offline Senior Member
    Join Date
    Nov 2007
    Posts
    2,244

    Default

    The software stores the records of the customers into the DB right after adding every item to the cart with his/her item associate with it. In the case that you described, if someone tries to login on his/her behalf to check what's going on and, in that instant the contents in the cart got emptied. It might be that the appconfig: ClearOldCartOnSignin is set to true. Other than that, there is no obvious reasons I could think of.