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Thread: International Shipping problems

  1. 03-12-2010, 07:54 AM #1
    jewentwo is offline Junior Member
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    Mar 2010
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    2

    Default International Shipping problems

    We are a US based company, but do sell internationally. Our US orders go through without any hassle, however our international orders will NEVER go through. We have enabled each applicable country and assigned shipping for the countries that we ship to (mostly the UK, Ireland, Germany and Portugal). When these customers try to check out, they receive the message: (You have selected an invalid state/province and country shipping address combination, or no shipping methods were found for your shipping address destination. Please contact us for assistance!).

    Is there another field somewhere that needs to be changed in order for this to work?
  2. 03-12-2010, 09:35 AM #2
    John Reasons is offline Senior Member
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    Oct 2009
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    Default

    Please contact support for a fix for this issue, please provide the version number (for example 8.0.1.2) and the code behind type (VB or C#)
  3. 03-12-2010, 09:44 AM #3
    jewentwo is offline Junior Member
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    Mar 2010
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    Default

    We are using ML 8.0. Not currently under a support plan. Anyone else have any ideas?
  4. 03-14-2010, 01:27 PM #4
    AspDotNetStorefront Staff - Scott's Avatar
    AspDotNetStorefront Staff - Scott is offline Administrator
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    Mar 2007
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    Ashland, OR
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    Default

    It's a known issue, no need for a support incident. Send in a ticket and we'll get you the update you need.
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