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Thread: Paypal / Missing order

  1. 03-10-2010, 01:32 PM #1
    spettiford is offline Junior Member
    Join Date
    Jul 2009
    Posts
    1

    Default Paypal / Missing order

    I've encountered the following scenario and was wondering if anyone else may have an idea as to why this is happening. I'm running AspDotNetStorefront (ML 8.0.1.1) in a load balanced server environment.

    Step 1. - Place an order via the admin side of Storefront. After clicking on "Place Order" the generic "We are sorry for the inconvenience" page is displayed, which alerts me that the order was not successful. (I check the 'FailedTransaction' table and do not see any orders displayed.)

    Step 2. - I start the order process over again, and this time I'm successful with placing an order. (Call the ordernumber "101" in the amount of $150.00)

    Step 3. - I log into the PayPal Manager to search for transactions and now notice 2 transactions for the same customer! The "Step 1" and "Step 2" transactions are both charged to the customer. Both transactions have order numbers associated with them as well.

    So to recap, the customer's cc is being charged twice because there is no record from the first transaction ("Step 1") and as a result I've created another order. There is no record of the order number from "Step 1", but PayPal does display the order number on the "Step 1" transaction for which I have no record of in Storefront.

    Any ideas as to what may be happening?
  2. 03-10-2010, 06:58 PM #2
    ASPAlfred is offline Senior Member
    Join Date
    Nov 2007
    Posts
    2,244

    Default

    Were you able to replicate this again or it only happened once? Are you using paypal's IPN feature? If so, please log into your paypal's account, under My Account tab, go to History, and see if there's any log in IPN History page. This is something I haven't seen before.