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Thread: Insufficient Permissions Error in View/Manage Orders in the Backend

  1. 03-09-2010, 09:36 AM #1
    witchikikoy is offline Junior Member
    Join Date
    Oct 2009
    Posts
    14

    Default Insufficient Permissions Error in View/Manage Orders in the Backend

    Hello Everyone,

    I have this strange problem in my backend. When I log on and go to View/Manage Orders and try to access one of the orders in the page, I get the error "INSUFFICIENT PERMISSIONS". I wonder why this error happens since I'm already logged in as a super admin. Here is the screenshot of the page with the error.

    http://clip2net.com/clip/m19930/1268...s-jpg-89kb.jpg

    Please help me on this. I need to access the orders from my customers ASAP.

    Thanks...
  2. 03-09-2010, 08:44 PM #2
    ASPAlfred is offline Senior Member
    Join Date
    Nov 2007
    Posts
    2,244

    Default

    By default, admin and super admin users are allowed to access/view that page. It seems to me that you've modified the Isadmin field in the customer table of that account. You can go to sql manager and run "SELECT ISADMIN,* FROM CUSTOMER WHERE EMAIL='YourEmail'" (1=admin, 3=superAdmin). If it returns 2, go ahead and update it to the appropriate value.

    **Make a FULL backup first before running it.
    Last edited by ASPAlfred; 03-09-2010 at 08:51 PM.