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Thread: Real Time Shipping Canada Post Errors

  1. 03-08-2010, 12:37 PM #1
    Ben-LynxSI is offline Member
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    Mar 2010
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    Vancouver, BC, Canada
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    Question Real Time Shipping Canada Post Errors

    Hello,

    I am using 3 RTShipping carriers. Fedex, UPS and Canada Post (plus In-store pickup).

    Occasionally the checkout page errors out. I've isolated this down to the Canada Post gateway. Whenever I get a complaint, I just remove CanadaPost from the appropriate AppConfig and it works again.

    The weird thing is I've duplicated the exact letter-for-letter address and account information between my admin account and a test account. The admin account succeeds through CanadaPost the test account fails miserably "ungracefully". See attached for error.

    I've had a live customer checkout with CanadaPost and another fail during checkout. I'm puzzled. I'd prefer that if a RTShipping host fails the checkout should simply omit those shipping options and allow the user to select from one of the other available options (ie: Fedex or UPS).

    Any experience/advice out there?
    Regards,
    Ben

    Lynx System Integrators Ltd.
    http://www.lynxsi.ca/
    Attached Images Attached Images
  2. 03-08-2010, 08:21 PM #2
    ASPAlfred is offline Senior Member
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    Nov 2007
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    2,244

    Default

    make sure it's CanadaPost not Canada Post. Also, do you have FreeShippingThreshold, and ShippingMethodIDIfFreeShippingIsOn set to?
  3. 03-09-2010, 08:15 AM #3
    Ben-LynxSI is offline Member
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    Mar 2010
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    Thanks Alfred,

    Both values you mentioned were undefined (or emptry string?).

    Should I defince 0.00 for the threshold and set the ID to 0 or 1?

    - Ben
  4. 03-17-2010, 07:01 PM #4
    ASPAlfred is offline Senior Member
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    Saw your ticket in support with this issue, let's handle it from there so we can look into it more closely.
    Last edited by Rob; 03-17-2010 at 08:09 PM.