Thread: Updating Shipping Cost When Selected

We get a lot of people that claim we showed them $0 for shipping costs but when they get their receipt it shows an actual amount. After looking into it here is what happens. When they are on the page of checkout where they enter their credit card and select shipping it shows $0 at th bottom below the cart even after they make their selection. They feel that since they are entering their CC that at that point they should see their true value.

How hard would it be to update the shipping at the bottom when they select an option from all the shipping options?

Thanks,

Could you provide some more details, such as which version are you operating on. Is this the single page checkout or multi page checkout. As from what I see, when you select the shipping method the price is updated.

Yes, we are on version 8.0.1.2

This is one page checkout (checkout1.aspx)

At the very bottom of that page below the order summary it shows :

Sub Total: $58.99
Shipping: $0.00
Tax: $3.54
Total: $62.53

Even after I click the radio button to select UPS Ground at $8.93

Send this into support please. thanks

Our page page checkout does this also. We have added a bright green box next to shipping that says "refresh total price now" it then correctly adds in the shipping.

We have had one or two people still moan but it pretty much works.

It appears that we do not use any events when a selection is made on the radio selections, so just selecting it will not auto update the price.

This is something that can be accomplished through customization or just adding a new button for updating the price.

When using the one page checkout it is best to use the final review page so that the customer sees the price which has been selected.

Thanks John,

I do have the final review page, but I guess people think the price they see when they enter their credit card is the final price. Ill add in some code to populate it.