Important Notice from AspDotNetStorefront
It is with dismay that we report that we have been forced, through the action of hackers, to shut off write-access to this forum. We are keen to leave the wealth of material available to you for research. We have opened a new forum from which our community of users can seek help, support and advice from us and from each other. To post a new question to our community, please visit: http://forums.vortx.com
Results 1 to 7 of 7

Thread: Cannot make Shipping Address different from Billing Address

  1. 02-22-2010, 06:27 AM #1
    smg2 is offline Member
    Join Date
    Feb 2007
    Posts
    53

    Default Cannot make Shipping Address different from Billing Address

    I have a repeat customer who is trying to place an order and is not able to change the Shipping Address without it forcing the Billing Address to be the same. I am able to reproduce this - if I change her Billing Address, it forces the Shipping Address to be the same as the new Billing Address. And, if I then try to edit in a new Shipping Address, it changes the Billing Address to the new Shipping Address. I know I can go in to the database and delete the addresses and start over, but I have heard this complaint many other times from other customers. Just wondering if this is behavior others have seen, and if so, what is the source of the issue?

    Thanks in advance for the help,
    Sue
  2. 02-22-2010, 06:48 AM #2
    John Reasons is offline Senior Member
    Join Date
    Oct 2009
    Posts
    119

    Default

    Could we get what version your on, also what is the setting of this appconfig: AllowShipToDifferentThanBillTo
  3. 02-22-2010, 07:05 AM #3
    smg2 is offline Member
    Join Date
    Feb 2007
    Posts
    53

    Default

    Version is: ML 7.0.2.5/7.0.2.5 Service Pack 1, and that Appconfig param is 'True'. We're always shipping to different addresses from the billing, since we're a gift company. FYI, This behavior is most often seen with repeat customers, when they have to change the existing Ship to address.
  4. 02-22-2010, 04:51 PM #4
    smg2 is offline Member
    Join Date
    Feb 2007
    Posts
    53

    Default

    Hi,

    Does anyone have any guesses/insight into this problem? I'd like to get back to this customer with some kind of explanation.

    Thanks,
    Sue
  5. 02-22-2010, 09:39 PM #5
    ASPAlfred is offline Senior Member
    Join Date
    Nov 2007
    Posts
    2,244

    Default

    What is your appconfig: SkipShippingOnCheckout set to? If that's true, AllowShipToDifferentThanBillTo will be ignored.
  6. 02-23-2010, 12:58 PM #6
    smg2 is offline Member
    Join Date
    Feb 2007
    Posts
    53

    Default

    SkipShippingOnCheckout is set to 'False'. Any other ideas? Thanks.
  7. 02-23-2010, 01:46 PM #7
    Rob is offline Senior Member
    Join Date
    Aug 2004
    Posts
    3,037

    Default

    Can you (did you) send this into support? this doesn't match any known issue, and it should work ok...so we need to take a look.
    AspDotNetStorefront
    Shopping Cart