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Thread: Wish List Diappeared

  1. 02-08-2010, 08:55 AM #1
    jazzloft99 is offline Senior Member
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    Default Wish List Diappeared

    I constantly get complaints from customers that their wish lists keep disappearing. I've got it set at 365 days for purging. I've kept my own wishlist going and it has never disappeared.

    Any ideas of why this happens? It's the biggest complaint I get from customers. What table holds the wish list? Since I can't replicate it, can someone tell me why a customers wish list might go away?
    Last edited by jazzloft99; 02-08-2010 at 09:04 AM.
  2. 02-08-2010, 09:07 AM #2
    George the Great is offline Senior Member
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    The dbo.ShoppingCart table holds the wishlist. The difference between these and regular shopping cart items is that the CartType field will be 1 for wishlist items and 0 for regular items. Are you allowing anonymous customers to create wishlists? Is there a chance that your customers are adding items to the wishlist while anonymous?
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  3. 02-08-2010, 09:14 AM #3
    jazzloft99 is offline Senior Member
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    DisallowAnonCustomerToCreateWishlist is set to true.
  4. 02-08-2010, 10:27 AM #4
    George the Great is offline Senior Member
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    Do you have a static machine key set in the web.config, or have you left the default of auto-generate? Try setting a static machine key and see if there is any change in the customers losing their wishlists.
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  5. 02-08-2010, 10:44 AM #5
    jazzloft99 is offline Senior Member
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    We're static

    This would be an issue if all carts were falling off, right?
  6. 02-12-2010, 01:35 AM #6
    Upscale_Automotive is offline Senior Member
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    I have this same issue and posted a new thread about it before seeing this thread. One of my customers said that their wishlist only disappears if they click "continue" in the wishlist cart. If they simply navigate away and come back, it is still in tact. I have not been able to reproduce this on my own though.