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Thread: signin.aspx login problem in IE6 but not in Firefox 3.5.7

  1. 02-04-2010, 03:56 PM #1
    td_sas is offline Member
    Join Date
    Jan 2009
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    42

    Question signin.aspx login problem in IE6 but not in Firefox 3.5.7

    Hello to all:

    We are having a login problem when using Internet Explorer 6 on the client/sales-side of storefront:

    When we try to login as an existing customer from the page:
    "signin.aspx?returnurl=account.aspx%3f"

    we keep getting the message "Please enter your e-mail address."

    The same page open in Firefox 3.5.7 does not have this problem, but logs in the user with no issues. What could be the problem? I have tried to do the same login from different computers using IE6 which all have a bit different Internet Options settings, but they all have the same problem.
  2. 02-04-2010, 07:11 PM #2
    John Reasons is offline Senior Member
    Join Date
    Oct 2009
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    119

    Default

    Hello,

    Sorry to hear about the issues you are having. This sounds like a familar issue, though I can't say for certain at this time. Could you indicate which version you are on. And I will take a closer look. It might be something you will need to get a fix from support on. But lets get that information to make sure.
  3. 02-04-2010, 09:02 PM #3
    td_sas is offline Member
    Join Date
    Jan 2009
    Posts
    42

    Smile

    We are using AspDotNetStorefront ML 7.1.0.0.
  4. 02-05-2010, 06:31 AM #4
    John Reasons is offline Senior Member
    Join Date
    Oct 2009
    Posts
    119

    Default

    Hey,

    Thanks for getting me the full version number . This is caused by an old legacy email validation that IE6 does not like. Since the validation is done server side there is no longer a need for it to be in the signin.aspx page.

    You need to remove this line from signin.aspx (51 by default):

    <asp:RequiredFieldValidator ID="RequiredFieldValidator3" runat="server" ValidationGroup="Group1" ErrorMessage="(!signin.aspx.3!)" ControlToValidate="EMail"></asp:RequiredFieldValidator>

    Real simple fix. If you have any other issues just let us know.