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Thread: Transaction State: Authorized

  1. 12-15-2009, 01:22 PM #1
    allstar is offline Member
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    Default Transaction State: Authorized

    There was an order that went into AUTHORIZED transaction state, instead of CAPTURED. In the CaptureTXResult field in the order table, it states "The transaction cannot be found.". What does this mean? Did the order process and did the customer get charged? How could this happen or what may have caused this?
    ...AllStar
  2. 12-15-2009, 03:19 PM #2
    George the Great is offline Senior Member
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    What version of AspDotNetStorefront are you using? What Payment Methods do you allow and what payment gateway are you using?
    <a href="http://www.aspdotnetstorefront.com">Shopping Cart Software</a>
  3. 12-15-2009, 04:48 PM #3
    allstar is offline Member
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    I am using AspDotNetStorefront version 8.0.1.2. Using credit card as the payment method and Authorize.Net as the gateway.

    I also noticed "prior_auth_capture" in the CaptureTXResult. After viewing the order in Authorize.Net, the card that was used for the transaction was charged. This doesn't make any sense. I thought the term "CAPTURED" implies to the card being charged...
    Last edited by allstar; 12-15-2009 at 05:16 PM.
    ...AllStar
  4. 12-15-2009, 07:30 PM #4
    ASPAlfred is offline Senior Member
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    The error 'The transaction cannot be found." returned from Authrize.Net was actually a process-issued decline from them. But I am confused why you are seeing the transaction was charged from there end. This means, we need to investigate this further in support. Could you submit a ticket? Thanks
  5. 12-15-2009, 09:01 PM #5
    shaser is offline Junior Member
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    Are you using t-hub or another order manager?
  6. 12-16-2009, 05:35 PM #6
    allstar is offline Member
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    I'm not using t-hub or any order management.

    Alfred, I agree. When I noticed that the "transaction cannot be found", I immediately assumed that the transaction didn't process. However, when checking the transaction from Authorize.Net, it did get charged.

    I will submit a ticket. Thanks!
    ...AllStar
  7. 01-06-2010, 02:27 PM #7
    allstar is offline Member
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    With further review, I noticed that we were experiencing down time. I'm assuming that the transaction being taken place along with the site possibly being down resulted in this behavior. Authorize.Net returned a valid authorization code for this purchase. But since the site was down, the update of this order didn't completely get captured. Therefore, the transaction state stayed as Authorized and didn't get updated to Captured.

    Can you verify if this is correct?
    Last edited by allstar; 01-06-2010 at 02:29 PM.
    ...AllStar
  8. 01-06-2010, 02:38 PM #8
    ssgumby is offline Senior Member
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    I've seen that specific error before when I waited too long to capture. We only authorize on order completion, this one slipped through the crack and when we tried to capture we got the error. There is a time limit from authorize to when it must be captured or it is voided out.
  9. 01-06-2010, 02:53 PM #9
    allstar is offline Member
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    Sounds like it can possibly be the same scenario. However, in this case, the order was authorized by Authorize.Net (settled successfully) but somehow coming back to the storefront it couldn't complete the CAPTURE. Thanks for the response ssgumby.
    ...AllStar
  10. 01-06-2010, 05:40 PM #10
    ASPAlfred is offline Senior Member
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    Allstar, did you submit a ticket to support already? How is it going?
  11. 01-07-2010, 04:44 PM #11
    allstar is offline Member
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    Yes, I've submitted a ticket to support, however, support stated that the problem is with Authorize.NET. And I should contact support from Authorize.NET. I've contacted there support and still no response. It's been 2 weeks. :-(

    Does anyone know how I can contact Authorize.NET support directly instead of submitting a ticket through their form. I don't even get an acknowledgment that my inquiry was sent when I try submitting on Authorize.NET form. Any help would be appreciated.
    Last edited by allstar; 01-07-2010 at 05:05 PM.
    ...AllStar