Important Notice from AspDotNetStorefront
It is with dismay that we report that we have been forced, through the action of hackers, to shut off write-access to this forum. We are keen to leave the wealth of material available to you for research. We have opened a new forum from which our community of users can seek help, support and advice from us and from each other. To post a new question to our community, please visit: http://forums.vortx.com
Results 1 to 6 of 6

Thread: PayPal transaction returns error to customer...

  1. 12-14-2009, 01:44 PM #1
    avforsale is offline Junior Member
    Join Date
    Oct 2009
    Posts
    12

    Default PayPal transaction returns error to customer...

    We are just getting our site live, Turned on live transactions. Ran a test item with a PayPal payment using PP Pro. At first I would get an error "Invalid Customer ID or Invalid Order Number" No order was placed in the system although a Payment was authorized in PP. I switched config setting to "Force capture on PP" and an order was created but the same error is returned to the customer "Invalid Customer ID or Invalid Order Number" I have read thru all the KB and posts and checks all I could find there. Any thoughts...
  2. 12-14-2009, 02:02 PM #2
    George the Great is offline Senior Member
    Join Date
    Nov 2006
    Location
    Cleveland, OH
    Posts
    1,792

    Default

    Do you have PayPal.UseInstantNotification set to "true"? Sounds like your customers are making it back to the site before the notification of the completed order comes back from PayPal.
    <a href="http://www.aspdotnetstorefront.com">Shopping Cart Software</a>
  3. 12-15-2009, 06:06 AM #3
    avforsale is offline Junior Member
    Join Date
    Oct 2009
    Posts
    12

    Default

    Yes it is set to true.
  4. 12-15-2009, 06:55 AM #4
    AspDotNetStorefront Staff - Scott's Avatar
    AspDotNetStorefront Staff - Scott is offline Administrator
    Join Date
    Mar 2007
    Location
    Ashland, OR
    Posts
    2,390

    Default

    Make sure you follow these directions to avoid this issue and duplicate orders.
    ECommerce Shopping Cart
  5. 12-15-2009, 08:35 AM #5
    avforsale is offline Junior Member
    Join Date
    Oct 2009
    Posts
    12

    Default

    Thanks I'll give that a try...
  6. 12-15-2009, 09:12 AM #6
    avforsale is offline Junior Member
    Join Date
    Oct 2009
    Posts
    12

    Default

    That change has eliminated the problem and from the customers perspective looks smooth. I assume I could creat a PP landing page and redirect there as well. Might give that a try to make the process look a little smoother to a customer.

    Thanks