Important Notice from AspDotNetStorefront
It is with dismay that we report that we have been forced, through the action of hackers, to shut off write-access to this forum. We are keen to leave the wealth of material available to you for research. We have opened a new forum from which our community of users can seek help, support and advice from us and from each other. To post a new question to our community, please visit: http://forums.vortx.com
Results 1 to 9 of 9

Thread: Fedex Shipping Manager and Tracking data

  1. 11-20-2009, 12:18 PM #1
    cksite is offline Senior Member
    Join Date
    Apr 2006
    Location
    Easthampton Massachusetts
    Posts
    125

    Default Fedex Shipping Manager and Tracking data

    ML 8.0.1.2/8.0.1.2

    Here are the details of our scenario regarding the FedEx shipping manager:

    1. We've enable the FedEx shipping manager
    2. We have 2 Distributors (drop shippers), 1 for wholesale, one for retail or product.
    3. We fulfill parts orders for our products ourselves, so that makes three distributors.
    4. We export our shipping data to our fulfillment centers for wholesale and retail products.
    5. We click settings to FedEx shipping manager on orders for parts which we ship ourselves.


    Our issue is how to get the orders table to update after we make the shipment.
    From the manual:
    You need to go back again to Orders Menu → View/Manage Orders and view the Order That Has Been Shipped so that the order will be Mark as Shipped and the order tracking information will be updated in the Orders table.
    This implies that simply viewing the shipped order marks it as shipped.
    Looking at our test order it says: Tracking Number: "Pending From FedEx ShipManager", there's no button for fetching it so what do we actually do to get the database to update the shipping table?
  2. 11-20-2009, 12:19 PM #2
    cksite is offline Senior Member
    Join Date
    Apr 2006
    Location
    Easthampton Massachusetts
    Posts
    125

    Default

    Additional note, we processed the shipping order in FedEx shipping manager, And closed our shipping day.
    We still see Tracking Number Pending from FedEx
    Last edited by cksite; 11-20-2009 at 12:19 PM. Reason: simple typo
  3. 11-23-2009, 10:08 AM #3
    cksite is offline Senior Member
    Join Date
    Apr 2006
    Location
    Easthampton Massachusetts
    Posts
    125

    Default

    Really, nobody knows the answer to this one? Someone's got o be using this besides us!
    What's the magic to getting FEDEX ship Manager to update the shipping table with tracking numbers?
  4. 11-23-2009, 07:36 PM #4
    ASPAlfred is offline Senior Member
    Join Date
    Nov 2007
    Posts
    2,244

    Default

    If your Fedex Shipping Manager software was properly configured, like it was linked successfully from Fedex software to AspDotNetStorefront via an ODBC link as described in this manual. Shipping information should be automatically updated when you view the Order manger's page in the admin.

    Try to take a look the ShippingImportExport table from your DB, see if there are records there with TrackingNumber column is Null or empty. If yes, you must review fedex shipping integration as it wasn't linked properly to Aspdnsf.
  5. 11-25-2009, 09:25 AM #5
    cksite is offline Senior Member
    Join Date
    Apr 2006
    Location
    Easthampton Massachusetts
    Posts
    125

    Default

    Fedex adjusted our integration profile fourth ship manager, and we are now getting back into the storefront shipping table.
  6. 11-25-2009, 09:29 AM #6
    cksite is offline Senior Member
    Join Date
    Apr 2006
    Location
    Easthampton Massachusetts
    Posts
    125

    Default

    Our test transaction sales receipts do not have any tracking information in them.
    Now that shipping numbers are being successfully posted back to the storefront, should the customer be receiving an e-mail with tracking information automatically?
  7. 11-25-2009, 02:47 PM #7
    cksite is offline Senior Member
    Join Date
    Apr 2006
    Location
    Easthampton Massachusetts
    Posts
    125

    Default

    I did eventually receive the "order has shipped e-mail" with the tracking number.
  8. 11-26-2009, 12:01 AM #8
    ASPAlfred is offline Senior Member
    Join Date
    Nov 2007
    Posts
    2,244

    Default

    That means, all are set now? Thanks for letting us know.
  9. 11-27-2009, 08:54 AM #9
    cksite is offline Senior Member
    Join Date
    Apr 2006
    Location
    Easthampton Massachusetts
    Posts
    125

    Default

    Yes all set.
    I'm now looking for thread about adding a clickable link To the shipped e-mail, that the customer can use for tracking their package.
    By default the e-mail just provides the tracking number but no link to the shipper.

    Are you aware of a thread on the subject?