I have noticed that when any customer choose their address type as Commercial, it is still remained as residential and ups charges are calculating accordingly.
Could any one tell me why is it happening.
what can i do to fix it.
thanks.
I have noticed that when any customer choose their address type as Commercial, it is still remained as residential and ups charges are calculating accordingly.
Could any one tell me why is it happening.
what can i do to fix it.
thanks.
Could you tell us what version your on and what specific page are you referring? There are numerous pages that use the address panel. Let's start from here.
By the way, what type of checkout is it? An anonymous or a registered customer which changed their Address type via account.aspx page?
Look into the 'RTShipRequest', which is generated on the CheckoutShipping.aspx see if there's <ResidentialAddressIndicator /> element. If the residential indicator is included in the rate request then the shipment will be classified as residential, otherwise it's commercial. This is working just fine on my end.