Thread: Change shipping address after order entered

A customer placed an order and entered the wrong state. Does anyone know how to update the shipping info for an order placed?

You can either edit the order manually in the DB, or enable order editing and do it through the admin site.

Originally Posted by AspDotNetStorefront Staff - Scott

You can either edit the order manually in the DB, or enable order editing and do it through the admin site.

Could you please explain this with a step-by-step? I tried to do so editing an order and could not find any way to change the shipping address.

All order edit requirements were met, but no go on the address change (trying in a dev environment).

Thanks!!
Greg

Greg,

After you have changed the OrderEditingEnabled AppConfig to True.


Select Orders > View Manage Orders from the drop down.

Find the order in question and select it. Then click the Edit button (which will now be enabled) and confirm editing the order.


Select the Re-Edit Customer button on the top of the page.


From there you can modify the customer's order and save by clicking the Update Customer button.

Hope that helps,
Chaz

Thanks for the steps, but after clicking on the Update Customer button, then what?

I do this and I'm stuck on the same page.

If I try simply going back to the order by clicking "Orders" the information has not changed.

If I try clicking on the "use customer" button it takes me back to the order edit page, though if I then click the "done order" button the information is still not changed.

Help! thanks!

Greg,

This will allow you to fix the customers state, but not the order directly.

I can only think of cancelling the order and creating a new one as an alternative to Scott's post.

Can anyone else advise?

I read all the docs about changing an order.
1. If an order is shipped and the address was wrong and it needs correcting can the shipping be reset to unshipped?

2. I see the EDIT button but not until I press the CAPTURE button.

3. Then The EDIT button has a hand cursor but it doesn't react.

4. If the parameters for editing are not met does the EDIT button show up?

5. How can the parameters be reset so the order can be edited?

6. Again, how do we change the shipping address to the correct data without changing anything else.

7. Can the customer be prevented from editingthe order and where the customer do this?

I'm not sure what all the buttons do on the order page. The docs are really sketchy. Any chance a better set of docs is more explicit?
For instance:
Waht is the stuff of resending an email receipt. What is this about: make sure you have cleared the payment first?

Answers:
1: If the order was marked as shipped, there's no way you could reset it back via the Admin panel, but could be manually edited via SQL script (if you have access to your database)
2, 3, 4, 5:
Here are the conditions so that the Order could be edited
* Transaction State should be Auth Capture (Authorized + Captured)
* It doesn't contain gift card
* It's not an order from gift registry
* It's not to be shipped to multiple addresses
* It should not be a Recurring Order

6. Same as 1, you can only edit it manually via SQL Server Management Studio
7. A customer without a Super Admin or Admin access doesn't have the privilege to edit an order

Hope these clarify the questions...

I cannot get the EDIT button to do anything. How do I check on the parameters that allow editing and how can I change the parameters that don't allow editing to a state where editing is allowed? What does CAPTURED have to do with allowing editing?

To qualify to be edited through the admin site, orders must:

- Not contain gift cards
- Not contain gift registry items
- Have a single shipping address
- Not have recurring items
- Not have been previously edited
- Not have had the download email sent (if a digital product)
- Not been marked as shipped
- Not have had the distributor email sent
- Not be a PayPal or PayPal Express order
- Not be placed by the same admin user who is trying to edit the order.