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Thread: Partial Refund - Adhoc confusing

  1. 05-15-2009, 03:14 PM #1
    Salus is offline Junior Member
    Join Date
    Apr 2009
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    4

    Exclamation Partial Refund - Adhoc confusing

    I need to give a customer a partial refund. I saw in another thread to use the Adhoc refund button. When I clicked on this I was very confused as to how to give the refund.

    Here's what the Adhoc refund/charge page shows: (I deleted out customer name and numbers just in case it is sensitive info!) There is also a "refund" button and "forced refund" button but I didn't know if it would give a full refund if I used those two... please help!



    adhoccharge.aspx.5
    adhoccharge.aspx.6

    Your gateway does NOT require credit card information to perform ad-hoc refunds!
    Card Number is required for ad-hoc charges!

    adhoccharge.aspx.9 (number given here)
    admin.label.CustomerID 000000
    admin.label.CustomerName (customer name)
    adhoccharge.aspx.10 (10 digit number)
    adhoccharge.aspx.16 adhoccharge.aspx.17 adhoccharge.aspx.18
    adhoccharge.aspx.11
    adhoccharge.aspx.13 (Original Order Last4: )
    adhoccharge.aspx.15 / (MM/YYYY)

    adhoccharge.aspx.19 (xx.xx format)

    adhoccharge.aspx.21
  2. 05-15-2009, 03:41 PM #2
    Rob is offline Senior Member
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    Aug 2004
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    3,037

    Default

    yes, that is confusing. Your string resources are not loaded. Please reload them and update cache. I can see how that page is hard to read like that LOL Send to support if needed. Once you can see the field prompts, it will be very obvious.
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  3. 05-16-2009, 08:50 AM #3
    Salus is offline Junior Member
    Join Date
    Apr 2009
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    4

    Default How do I reload the strings?

    Well, I managed to figure out how to do our website, but I'm really not all that tech savvy. How do I reload the strings? Is there a simple way for me to do this or should I forward this on to customer service?

    Thanks so much!
    Elissa
  4. 05-20-2009, 11:56 AM #4
    AspDotNetStorefront Staff - Scott's Avatar
    AspDotNetStorefront Staff - Scott is offline Administrator
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    Ashland, OR
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    Default

    Try this page in the manual.

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  5. 05-20-2009, 09:19 PM #5
    Salus is offline Junior Member
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    Apr 2009
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    4

    Default Thank you!

    Thank you Scott for your helpful response. I really do appreciate it.