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Thread: Question about anonymous customer editing shipping address

  1. 04-23-2009, 09:31 AM #1
    austin_e-store is offline Junior Member
    Join Date
    Feb 2007
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    7

    Default Question about anonymous customer editing shipping address

    hi there.

    for my non account-holding customers, editing shipping/billing information is not working. i am on v 7.1.1 with one-step checkout enabled.

    the screen actually allows them to make the edits, but as soon as they "continue" to the next page (which is review/confirm/place order), the details revert back to what they originally entered.

    anyonw else have this issue or know of a possible fix?

    thanks!

    Cheers,
    sbrown
  2. 04-23-2009, 11:35 AM #2
    DanV's Avatar
    DanV is offline Ursus arctos horribilis
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    Apr 2006
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    1,568

    Default

    If you are doing anonymous checkout, there is no address record to edit. The nature of being anonymous is that things like that are not tied to a permanent account. I would suspect maybe some mods here are causing the issue, as this is the first we have heard of this and that release has been out for quite some time. If not, I would recommend talking to our support team.